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Frequently Asked Questions
Eazydial is a revolutionary instant dial service, allowing you to make savings on calls to destinations worldwide, right here, right now - without the need to open an account or give any credit card details or get yet another bill through your door. All you need is a phone, the EazyDial country access number (Country List) and someone to call! Where can I verify the 08 and 09 numbers used?Worried about using 08 and 09 pre-fixed numbers? Our network service numbers are allocated by the telephony watchdog Ofcom and the complete list of allocated numbers used by all telephone operators may be downloaded Here . An extract of the numbers allocated to our service supplier Telco Global (now part of the Carphone Warehouse group) may be viewed Extract where you can see the range and pricing of the access numbers we use to give you a low cost service. This should allay any fears you have about using our service, but if you have any more questions, please contact us. Please also remember when you dial the country access number a voice prompt will advise you of the rate for that particular number.(e.g. welcome to the 3p access service). How do I dial the numbers?It’s as easy as 1 – 2 – 3. 1. Look up the country access number (Numbers) for the country you wish to call. (e.g. Australia has the landline access number 0844 570 4751) 2. Dial this number, wait for the prompt message to confirm your access to the network. (e.g. "Welcome to the 5p access service....) 3. Enter the number of the person you are calling including the international code 00xx (e.g. 0061 for Aus numbers, 00 27 for South Africa numbers), and you will be connected. For full list of international codes click InternationalCodes As simple as that! (Mobile users do not press SEND again after accessing network). Leave off the first zero of the local area code (e.g. if area code+number=(01234)56789 then dial 123456789. This is not necessary when dialling into a country. Where can I find the rate for the country I wish to dial?By using the drop down box on the Rates page select the country you require. The latest information costs will be presented in the table. Alternatively, click Here and you will be taken to the full listing of access numbers and costs. Why doesn’t my call connect?There is a limit to the number of calls that can be handled by the reduced cost access lines, so sometimes the service may be busy, and we advise you to replace the handset, and try again later. How does Eazydial make money from the call…?When you make a call using the Eazydial access number, we are passed a small small margin from the network operator. It is as simple as that! Old National Rate Numbers (0870...)…These numbers (starting 0870 known as the National Rate numbers) will be phased out (due to telecomms legislation on revenue sharing) by 2008. They have been replaced by better single rate 0844 numbers. Please ensure you are using the latest numbers. National Rate is defined by BT. If you are using Eazydial from a BT phone, BT Standard prices are as follows: 6p per minute during the day including VAT ( Everyday 8am-6pm) 1.5p per minute in the evening including VAT (Everyday 6pm-8am) How do I pay for the call?When you make a call via an Eazydial access number, the costs of the call are measured in the normal way as any other call - according to the real time duration of the call. The prices shown on this site are BT's charges per minute for calling the Eazydial access number and you are charged per second from connection to the Eazydial service. The charge for the call will be billed to you by your telephone service provider as usual. You will see the access number on the bill but there will be no charges from us! When you make a call via Eazydial you only pay for calling one of the Eazydial access numbers, plus a BT applied 7p call set-up fee for each call. It is your service provider that will charge you - not us. Costs and price comparisons assume customer is using Eazydial access number and dialling from BT landline having basic BT Together Option 1 tariff. If you're not with BT you need to check with your service provider how much they will charge for calls made to the Eazydiall access numbers. Some mobile service providers even bundle some of the Eazydial access numbers into certain free minutes packages. If you are thinking of using a Eazydial access number from your mobile phone please first check the charges with your mobile service provider. Click Here for the contact numbers. Also there is a surcharge from BT payphones, please check at the point of making your call. How are the Eazydial calls cheaper than BT?When you dial the specific country access numbers (i.e. the 0871, 0844, 0905 numbers given with the web site), our supplier's telecommunications network recognises this as a low-cost call and routes the call. In this way we are able to offer you all the benefits of the reduced rates with identical service as a BT (or other network) customer. The more you use the service, the greater the amount of countries our supplier can offer at low cost charges! How do I save even more money?Service providers may allow further discounts on certain allocated numbers (e.g. some BT Friends and Family, inclusive minutes for mobile users.) Please check with your service provider to see if your specific country access number may be added in this way.
Are all calls charged at the same rate…?The prices shown on this site are BT's charges per minute for calling the Eazy Dial access number and you are charged per second from connection to this service. If you are not with BT you need to check with your service provider how much they will charge for calls made to the Eazydial access numbers. If you are thinking of using an Eazydial access number from your mobile phone please first check the charges with your mobile service provider. To find out the cost of calling from a UK mobile, or a non BT landline, you should confirm the rates directly with your service provider as these may vary. Orange - 0800 80 10 80 Vodafone - 07836 191 191 mmO2 - 08705 214 000 One 2 One / T-Mobile - 08454 121 121 Virgin - 0845 6000 789 Also there is a surcharge from BT payphones, please check at the point of making your call
Does Eazydial own the network?No Eazydial does not own the network, it acts as an agent for access numbers only via the Telco Global telephone network, and therefore is not responsible for provision or otherwise of the service. However, you will be pleased to know that our supplier has been voted as giving the best customer service in a recent Ofcom report. You can use Eazydial from your mobile phone too - giving you massive savings compared to international mobile tariffs. With some mobile tariffs UK National (0870) calls are bundled with your free minutes package - and some service providers bundle 0844 calls too! Just make sure that you check rates with your mobile service provider before making your calls. When you call from a mobile, remember to only press the call or send button after dialing the access number but not again after dialing the destination number. OR, programme the whole numbers into your mobile for Eazydial calling: To find out the cost of calling from a UK mobile, or a non BT landline, you should confirm the rates directly with your service provider as these may vary.
Orange - 0800 80 10
80
Add a pause between the access number and the international number you wish to dial: Eg: You want to call your Mother in Australia. So, you create a new entry called 'Mum' in your phone-book on your mobile and then when entering the number: 1. Enter the Eazydial access number ie 0870 794 4751 2. Enter a 'pause'. This varies depending on your brand of mobile
Nokia Phones: 3. Now enter your international destination number in full including 00 xx (e.g. 00 61 for Aus numbers) and press save. That's it - next time you want to call 'Mum' using Eazydial simply find "Mum" in your memory and press call! For definitive instructions please review your mobile phone instruction manual or contact your phone manufacturer. All calls are billed at your telecom providers relevant 0870 & 0844 call rates. To find out the cost of calling from a service provider other than BT, contact your service provider directly; remember your service provider may have a minimum call or connection charge for all calls. Calling subject to availability. Calls are charged from the time of connection to the Eazydial service- remember to hang-up if the phone is engaged. If calling from a mobile phone remember to only press the call or send button after dialing the access number but not again after dialing the destination number. Terms and conditions apply. The service is only available to specific destinations. Use of the service will be deemed to be an agreement to allow relevant marketing of telecom services to your telephone number. If you wish to not receive any marketing, please notify us of your telephone number at www.Eazydial.biz.
Small print for Eazydial
Extra services (premium rates). |
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